Account Security Tools

Telcomo customer accounts are protected by password. The initial password at account opening is created by us and should be changed by you as soon as possible. Weak passwords will be automatically detected by the system when a customer attempts to log in and a warning will pop up to increase the strength of the password.

A strong password is one that is a minimum of 8 characters has a mix of upper and lower case letters, numbers, special characters (!@#$ etc.) and is not substituting numbers or special characters for the letters of a dictionary word or name.

Password Reminder

Telcomo has an automated password reminder system if you have forgotten your account password. This can be requested by calling 1300-368-168 and following the prompts to customer service.

Customer Account ID Verification

Before we can access and discuss your customer account, you will be asked to provide certain identity information we have previously collected from you, most typically at account opening.

You can nominate Authorised Representatives to act on your behalf and once a representative has been set up, the identification process applies to them as well when they call on your behalf.

Call 1300-368-168 if you have any questions in relation to our account security measures.

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